25 years of comfort care: Crossroads House stays true to mission | Top Story


BATAVIA — The Crossroads House, which is celebrating its 25th anniversary providing end-of-life comfort home care, came along when there was no similar facility in Genesee County.

In the mid-’90s, when Crossroads was started, not a lot of people knew of comfort care homes as an option for this type of care, said Betty James, a retired nurse who worked at Crossroads for years and remembers Crossroads founder Kathy Panepento starting the home in Batavia. The main options, other thank a person living with a relative, were nursing homes or hospitals.

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